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Artificial Intelligence in the Public Sector
Introduction
Artificial Intelligence (AI) is rapidly transforming the operational landscape of public sector services across the United Kingdom. Its integration into the workflows of local councils, fire and rescue services, and policing, offers the potential to streamline operations, increase efficiency, and support data-driven decision-making. While many AI applications promise to optimise resource allocation and enhance user experiences, the introduction of such technologies also presents complex legal, ethical, and practical challenges. For organisations entrusted with public safety and welfare, the stakes are high, necessitating measured and inclusive implementation.
This guidance provides a comprehensive overview of how AI is being used in UK public sector services. It outlines practical examples, identifies associated risks, and proposes responsible approaches to governance. The intended audience includes professionals working in or with public sector service bodies, particularly those in frontline roles, policy development, or digital transformation. It aligns with regulatory expectations and draws from relevant UK Government frameworks to ensure lawful and ethical deployment.
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